Last updated: March 2026
Refunds and Merchant of Record
Caption Cook purchases are processed by Paddle.com, our Merchant of Record. Paddle handles payment processing, invoicing, sales tax, and refunds.
Refund Eligibility
Yearly and Lifetime purchases are eligible for a full refund within 14 days of the initial purchase, no questions asked. Monthly refund requests made within 14 days are reviewed case by case. After 14 days, there is no standard voluntary refund, subject to mandatory consumer rights and exceptional cases such as unauthorized, duplicate, or materially defective transactions.
Normal customer refund requests are full refunds; Caption Cook does not offer prorated or partial refunds for unused subscription time. Paddle processes approved refunds in accordance with Paddle's Buyer Terms.
How to Request a Refund
Email support@captioncook.app from the address connected to your Caption Cook account. Paddle handles the financial refund and its transaction email.
Cancellations
Cancellation and refunds are separate. Monthly and Yearly cancellation stops future renewal and keeps paid access until the end of the current billing period; it does not automatically refund past charges. A refund request, pending review, or rejected refund leaves access unchanged. An approved full refund ends paid access immediately, returns the account to Free, and keeps saved recipes available.